Are your Customer Complaints getting lost? Are your Warranty/ AMC Renewals & Activities getting delayed? Are you clueless about Activities of your Field Staff?
Reduced Cost due to Flexibility of App selection for individual employees
multi-level security
Multi-level security to ensure that every one has access to what they need only
Easier than SPreadsheets
Stop struggling with spreadsheets, their versions, formats & data
Other Reasons
Capture Support Requests from website and emails directly into CRM database to get rid of spreadsheets
Track to closure all the Service Requests
Ensures improved customer relations because of planned relationship management activities
Spot trends with Analytical Charts for Customer Satisfaction
Reduce Support Request Costs: Empower Customers to Resolve their own service requirements
Continuous Customer Feedback: Automation of feedback collection using the on-demand CRM upon every support request closure
Built-in Customer Care: CRM in the cloud ensures that potentially disgruntled customers can get their concerns addressed easily
Field force gets notified by Email/SMS when an Activity is assigned
Provide your Service team seamless visibility into repairs & returns throughout the service chain
Analyze repair & return data for trends to provide valuable input to quality, engineering and planning teams
Integrated with Inventory App for Spares Management
Manage Toolkit of your Service Team for Issue & Returns of Spares
Integration with Tally for all accounting data like Invoices & Payments ensures that data entered in CRM is automatically synchronized and visible in Tally
Platform to implement your Customer Support strategy with data on fingertips for: Installed Base, Support/ Service Requests, FAQs, Knowledge Base etc.
Replaces plethora of software such as Lead Management Software, Inquiry/ Inquiry Management Software, Sales Management Software, Sales Force Management, Sales Tracker Software, Salesforce Software, Customer Management System, Customer Relationship Manager, Customer Service Management, Sales Management System, Software Sales, Sales Tracker, Sales Software, Invoice Software, KPI Reporting etc.
The CRM Application replaces need for plethora of Software Apps such as Sale Apps, Invoice App etc.