workXmate: Emerging leader in Mobile CRM App


After Sales Service



Are you struggling with Customer Satisfaction?



Are your Customer Complaints getting lost?
Are your Warranty/ AMC Renewals & Activities getting delayed?
Are you clueless about Activities of your Field Staff?


Schedule Demo

Key Benefits & Features



Customer Complaints



Are your Customer Complaints getting lost?



  • Capture Customer Complaints from website & emails

  • Automatically Assign complaints to Field Staff

  • Send personalized Emails/SMS to Customers & Field Staff

  • Track Customer Complaints to closure

  • Spot trends with Analytical Charts




AMC & Warranty Management



Timely Warranty/ AMC Activities & Renewals



  • Product configurations, Warranty/AMC information, Customer details & history etc.
  • Track Warranty/ AMC related Maintenance Activities & Payments
  • Receive notifications when an AMC, Warranty or related Maintenance Activity is due
  • Manage serialized parts with applicable warranty, if any


Field Staff Activities



Are you clueless about Activities of your Field Staff?



  • Plan, Track & Review - Job Cards, Activities

  • Track Field Staff Activities & location through GPS

  • Reimbursements are automatically generated using GPS data

  • Activity reports for Daily, Weekly, Monthly tracking




Schedule a DEMO of MOBILE APP












SCHEDULE DEMO

Key Reasons to choose workXmate CRM Software



DASHBOARD



80% work can be done from Dashboard itself



collaborate



Collaborate with Facebook like Comments & Share



Manage multiple offices



Manage multiple offices from anywhere anytime



flexible subscription



Reduced Cost due to Flexibility of App selection for individual employees



multi-level security



Multi-level security to ensure that every one has access to what they need only



Easier than SPreadsheets



Stop struggling with spreadsheets, their versions, formats & data



Other Reasons



  • Capture Support Requests from website and emails directly into CRM database to get rid of spreadsheets
  • Track to closure all the Service Requests
  • Ensures improved customer relations because of planned relationship management activities
  • Spot trends with Analytical Charts for Customer Satisfaction
  • Reduce Support Request Costs: Empower Customers to Resolve their own service requirements
  • Continuous Customer Feedback: Automation of feedback collection using the on-demand CRM upon every support request closure
  • Built-in Customer Care: CRM in the cloud ensures that potentially disgruntled customers can get their concerns addressed easily
  • Field force gets notified by Email/SMS when an Activity is assigned
  • Provide your Service team seamless visibility into repairs & returns throughout the service chain
  • Analyze repair & return data for trends to provide valuable input to quality, engineering and planning teams
  • Integrated with Inventory App for Spares Management
  • Manage Toolkit of your Service Team for Issue & Returns of Spares


  • Integration with Tally for all accounting data like Invoices & Payments ensures that data entered in CRM is automatically synchronized and visible in Tally
  • Platform to implement your Customer Support strategy with data on fingertips for: Installed Base, Support/ Service Requests, FAQs, Knowledge Base etc.
  • Replaces plethora of software such as Lead Management Software, Inquiry/ Inquiry Management Software, Sales Management Software, Sales Force Management, Sales Tracker Software, Salesforce Software, Customer Management System, Customer Relationship Manager, Customer Service Management, Sales Management System, Software Sales, Sales Tracker, Sales Software, Invoice Software, KPI Reporting etc.
  • The CRM Application replaces need for plethora of Software Apps such as Sale Apps, Invoice App etc.


workXmate Technologies Pvt. Ltd.



An emerging Leader in Mobile CRM App

A61/B4, Sector 63, Noida



+91- 8376948812


Home
Blog
Careers
Privacy